ISP Connect’s cloud based inbound call management platform will transform the way you do business. The platform is packed with leading edge solutions that will ensure you manage inbound call traffic in the best way possible. Explore the full range of features below and consider how these can enhance the way you operate your business.
Auto Attendant / IVR
An IVR is a simple way to direct inbound calls to the best recipient based on customer keypad choices. ISP Connect can assist with creating an effective IVR for your business. “Welcome to ISP Connect, for technical support please press 1, for billing queries please press 2, for sales enquiries please press 3.”
Call Queuing
Call Queuing is a wonderful feature that enables calls to be placed on hold in the cloud at times when all of your phone lines are busy. When a line becomes available our platform will take the caller off hold and feed them through to your business and you will avoid those costly missed calls.
Call Recording
Call recording offers many benefits to businesses including quality control and training for new and existing staff. All incoming calls can be recorded and stored within the cloud based platform for a period of 30 days or you can choose to have them automatically transferred to a storage location of your choice.
Call Routing
Incoming calls will be routed to a destination of your choice whether that be a fixed line or mobile destination. Importantly the routing destination can be quickly and simply changed should circumstances change within your business, our inbound support team are ready to assist.
Area Based Routing
Choose to route incoming calls to different offices or destinations based on the incoming caller’s geographical location. Our premium inbound platform can either route callers from different states or even route calls based on the incoming caller’s postcode.
Call Distribution
This feature allows our customers the flexibility of having incoming calls route to multiple destinations at the same time or in a particular order. Would you like your office phone and a mobile to call at the same time or a team of mobiles all ring together? Yes it is possible and very simple to set up.
Live Call Reporting
A powerful tool for businesses that want instant access to live call reports or would like to schedule automated recurring reporting. Gain instant insight into the amount of calls received, time taken to answer calls, missed calls and establish call patterns to assist with staffing.
Disaster Recovery
Power outage? Phone Lines down? Trouble at the local exchange? Plan ahead by utilising our disaster recovery feature. Our platform will detect when inbound calls are not getting through to your usual destination and trigger calls to be sent to an alternative destination programmed into the platform.
Missed Call Alerts
Best practice inbound call management involves putting processes in place to ensure your business never misses a call. If on the rare occasion you still do, wouldn’t it be good practice to be sent an email notifying you of the missed call so you can quickly attempt to contact the caller? A simple and effective feature.
Mid Call Transfer
Calls routed through our inbound call platform can be controlled even after they have landed at their destination. So you have taken a call on the office phone and would like to continue the call on your mobile phone? No problem, our mid call transfer feature will allow you to perform this function.
Date Exceptions
Planning for public holidays or training days can provide a challenge for many businesses. Users of our inbound calling platform can plan ahead for these occasions and provide specific messages for specific dates or choose to change the routing destination for these specific dates.
Audio Management
Whether the use be for auto attendant messaging, voicemail or out of office messaging, ISP Connect can assist with creating and supplying professionally created audio files for your business. Easy to upload and easy to change, audio management is made easy on our premium inbound platform.
Voicemail To Email
Voicemail to email is an excellent modern feature that allows managers and/or busy mobile staff to respond to voicemail messages fast. Voicemail messages are converted to audio files and emailed to an email destination of your choice. Great for getting messages from the office phones when not in the office.
Whisper Announcement
The whisper announcement plays a brief, pre-recorded message to the call recipient whilst the caller hears a normal ringing tone. The content of the announcement can contain information about the caller that helps prepare the agent to handle the type of call.
Fax To Email
Fax to email is another excellent modern feature that alleviates the need to have a fax machine in the office. Incoming fax transmissions are saved as PDF documents and then forwarded as an attachment to an email to an email destination of your choice.