ISP Connect offers the full suite of office phone line technologies and at highly competitive prices. Whether you are setting up a new office, relocating your existing office or simply looking to save money on your current telephone bill then ISP Connect can help you choose the right type of service.
NBN Voice
NBN Voice is a product whereby voice services operate over an existing nbn data connection. The higher speeds that are generally experienced across NBN significantly improve the quality of the call when compared to the many poor experiences people had using VOIP over an ADSL connection.
It is important to note that the NBN is not a guaranteed bandwidth service so theoretically it is still possible to have call quality issues. However for smaller businesses looking to run only a few voice lines across the NBN it is a good option as it is affordable and generally very reliable – especially during normal business hours.
Businesses should also consider the type of modem/router to be used with the nbn and the configuration method. There is equipment available that offers QOS (Quality of Service) and this will assist in giving voice traffic priority over data traffic and leading to a better voice experience. This is highly recommended by ISP Connect and something we can arrange for your business.
The ISP Connect Phone represents excellent value bundling an IP handset with an NBN voice service at very attractive overall cost.
SIP Voice
SIP (Session Initiation Protocol) is the industry standard for businesses making phone calls over the internet, also known as VoIP (Voice Over Internet Protocol). Generally SIP is connected via your on premise PABX phone system.
Not all VoIP services are created equal – you need to ensure you have a high speed NBN service or better still a 1:1 guaranteed internet service, compatible hardware, and a carrier grade SIP service. When SIP is executed well, you can expect crystal clear voice quality, extra functionality, a reduction in cost for your calls and service charges when compared to PSTN or ISDN services.
Business grade SIP services can have one or multiple channels that determine the number of concurrent phone calls that can be made. Existing landline numbers can be transferred to a Business SIP service. These are fully portable and not restricted to a particular exchange areas providing great flexibility when relocating your business.
Business VoIP using SIP is gradually replacing traditional business telephone lines like PSTN and ISDN. With the NBN rollout and more affordable committed internet services available, businesses can now take advantage of this powerful and very flexible technology. Business SIP offers a much greater level of functionality and flexibility than traditional business lines, and are ideal for businesses of all sizes.
ISDN / Multiline
ISDN (Telstra) or Multiline (Optus) services utilise digital technology to deliver voice services to businesses. ISDN (Integrated Services Digital Network) is the international communication standard for digital transmission along telephone lines.
ISDN 2 is the starter level, providing two channels on your ISDN line. ISDN 2 can be ordered in multiples of 2/4/6/8 channels allowing it to grow with your business. Larger businesses usually look to connect 10+ voice channels and have the ability to grow the number of lines on the service as the need arises.
The main benefit of ISDN and Multiline services are access to improved call transfer and call forward options and the ability to overlay a large number range across the service. A 100 number range for example can operate across the service allowing you to access direct indial services. Direct indial allows you to allocate a specific number to a specific handset on your PABX enabling callers to avoid calling the main number and finding their way directly to a specific person in the organisation.
It is also important to ensure your current telephone system is capable of connecting to an ISDN/Multiline service as to do so it requires a Primary Rate Interface. ISP Connect can assist in establishing if your current phone system is compatible and offers excellent value plans for both ISDN and Multiline across either the Telstra or Optus networks.
PSTN Voice
PSTN Voice lines are an analogue service operate across the Telstra copper network. The strength of PSTN lines is their availability, as the old copper network is the most expansive fixed line network in Australia. They are however the most expensive voice services and quite limited in their feature set.
PSTN lines are usually found within businesses that only operate 1-4 lines and that do not yet have access to NBN. ISP Connect can arrange installation of PSTN lines for your business and offer very competitive pricing.
1300/1800 Services
1300/1800 services are an excellent tool for businesses to better manage inbound calls. A 1300/1800 service can be routed to one destination, or multiple destinations based on the geography of the caller.
These services remove the hassle that is sometimes associated with moving office phone numbers as they are not bound to any particular telephone exchange. ISP Connect offers a range of competitive rate plans and your bill contains an itemised list of incoming callers that used the service. This is a great way to track the success of specific marketing campaigns.