Let the team at ISP Connect help you choose the right telephone system for your business. Advancements in technology have delivered many new features that can benefit businesses in the way they manage inbound calls and measure staff performance.
Phone Systems
Telephone systems can generally be categorised into three categories: Analogue systems, Digital Systems and IP Systems. As technology has evolved so has the way that providers deliver voice services to businesses so choosing the right type of phone system is important.
Analogue phone systems are the most basic type of system and at one point was the only choice for businesses. Analogue phone systems connect to analogue telephone lines (copper) and are quite limited when it comes to features.
Digital phone systems are generally equipped with more features and capabilities than analogue systems. Digital systems are generally connected to digital voice lines (ISDN/Multiline) and should offer superior call quality and many more call management options. One significant benefit of digital systems is the accessibility to software that can assist businesses with reporting or integration into other software like CRM or call centre packages.
IP Phone Systems are the most modern type of phone system and are the most highly featured. IP phone systems are required to deliver voice services across an internet connection and are generally much easier to configure changes. The most important aspect of running an IP system and IP voice lines is ensuring that there is enough bandwidth on the internet connection to ensure that voice quality is adequate.